常見問題 - 常見問題

是的，您可以更改送貨位址。 注意：新地址必須位於同一國家/地區，並且訂單尚未發貨。 在這種情況下，我們建議您聯繫我們的客戶服務，並提供訂單參考和新送貨位址的詳細資訊。

如果您需要佈置您的辦公室、酒吧或餐廳，或者您需要為您的企業下特殊訂單，您可以聯繫我們，您可以索取特殊報價。 我們還可以在b2b保留區域中為您創建一個帳戶，您可以在其中自己訪問保留的優惠。

如果你想給別人買禮物，ShopDecor會想到一切。 訂購時，請在備註中添加這是禮物，並在結帳時正確填寫與帳單位址不同的送貨位址。 還記得請在備註欄位中寫下您希望發送給禮物接收者的資訊。 我們將負責在預期的交貨時間內將其與您的消息一起發送給他/她。

Yes. If you need to furnish an office, hotel, restaurant, bar, retail space or another professional environment, you can contact us and request a personalized quotation.

Our team can review your project, check product availability and help you evaluate suitable design solutions. Where appropriate, we may also create a B2B account so that you can access reserved conditions and dedicated offers.

Yes. If you are purchasing as a company, you can enter your company details before completing the order.

At checkout, select the option dedicated to company purchases and invoice requests. The system will display the required fields for your country, including VAT number where applicable.

For Italian companies, the checkout may also request SDI or PEC details for electronic invoicing. For EU companies with a valid VAT number, VAT treatment may depend on VIES validation and the applicable invoicing rules.

Yes. If your order is a gift, please add a note before completing the order and enter the recipient’s delivery address correctly at checkout.

You can also write the message you would like us to include with the gift. We will do our best to follow your instructions, depending on the product, packaging and delivery timing.

Please note that for some items, especially large, bulky or fragile design products, gift packaging may not be available.

Yes, where the checkout allows order notes, you can add a message or specific instruction before completing the order.

For important requests, such as delivery needs, address details, invoice information or urgent timing, we recommend contacting Customer Support directly after placing the order.

After placing an order, you will receive an order confirmation by email.

When the order is shipped, you will receive a shipping notification with tracking information, where tracking is available. If you have created a customer account, you may also be able to check your order status from your account area.

我們在線商店出售的所有產品都是100%原裝的。

我們的團隊會定期更新我們的提案，因為我們的團隊會仔細選擇並提出所有新聞、產品創新、新興品牌和新產品類別。 我們的目標是保證為客戶提供最新的，原創的和優質的報價。 非常感謝您對此事的任何建議或想法。

補貨時間取決於製造商，有時並不精確;因此，我們建議您在產品表的相應欄位中輸入您的電子郵件位址，以便在產品再次可用時，我們將通過電子郵件通知您。

我們建議您訂閱我們的時事通訊，以隨時瞭解可用產品的最新資訊，並提前瞭解專門針對我們客戶的新聞和促銷活動。

Yes. If you need more information about a product, including dimensions, materials, finishes, colors, technical details or compatibility with your space, you can contact Customer Support before placing the order.

For design furniture, lighting and home accessories, checking dimensions and finishes carefully is especially important before purchase.

In some cases, yes. If you are looking for a specific product from one of the brands we carry, or a product that is not currently visible online, you can contact Customer Support.

We will check whether the item can be sourced and provide information on availability, timing and price where possible.

We do our best to display product images and colors as accurately as possible.

However, colors may appear slightly different depending on screen settings, lighting, photography, materials and production batches. If color accuracy is especially important for your project, please contact Customer Support before ordering.

Product dimensions are usually provided by the brand or manufacturer and are shown with reasonable care.

Small tolerances may occur depending on the type of product, material or manufacturing process. For large furniture, lighting or fitted spaces, we recommend checking the product sheet carefully and contacting Customer Support if you need confirmation before ordering.

Some products may require basic assembly, while others are delivered already assembled or partially assembled.

If assembly information is available, it is usually indicated on the product page or in the manufacturer’s documentation. Standard delivery does not include assembly or installation services.

Our selection is regularly updated with new products, new collections, product innovations, emerging brands and curated design proposals.

Our goal is to offer a refined, original and high-quality selection for customers looking for distinctive furniture, lighting and decorative pieces.

ShopDecor ships internationally to the destinations available at checkout.

Shipping availability may vary depending on the country, product category, product size and weight, carrier availability, customs requirements and checkout limitations.

Delivery timing depends on the product ordered, stock availability, supplier availability, production status and destination.

Products already available in our warehouse are usually prepared more quickly. Products not immediately available may require additional time because they must be ordered from the supplier or manufacturer.

The estimated lead time shown on the product page is provided to help you plan your purchase, but it should be considered an estimate.

If you need a delivery by a specific date, please contact Customer Support before placing your order or immediately after ordering.

We will check whether faster processing or priority handling is possible. Availability depends on the product, supplier, carrier and destination.

Orders containing products with different estimated delivery times are usually shipped when all products are available.

If you need partial deliveries, please contact Customer Support. We will check whether this is possible for your order and destination. Additional shipping costs usually are not applied.

Shipping costs are calculated at checkout based on several factors, including delivery address, product size, weight, carrier and delivery service availability.

Once you enter your delivery address, the checkout will show the available shipping options and costs before payment.

For many destinations, VAT, duties or import taxes may be calculated directly at checkout.

Where these charges are shown and collected at checkout, they are included in the checkout total for the charges displayed. Where they are not charged at checkout, import duties, taxes or customs charges may be requested by the destination country, customs authority or carrier.

For more details, please refer to our Shipping and Delivery Policy.

ShopDecor works with selected national and international carriers depending on the destination and the characteristics of the shipment.

Carriers may include FedEx, TNT, Poste Italiane, BRT, UPS, DHL, Schenker and other carriers where required by the destination or shipment type.

Standard delivery is made at street level, at the entrance of the delivery address or property.

Delivery to the floor, indoor delivery, unpacking, assembly, installation, removal of old items and white-glove services are not included as standard checkout services.

If you need a special delivery service, please contact Customer Support before placing the order. We will check whether a dedicated estimate is possible for your destination and product.

Where available, the checkout or carrier may allow delivery to a pickup point, access point or collection location.

This option depends on the carrier, destination, parcel size and product type.

When your order is shipped, you will receive a shipping notification with the tracking number, where tracking is available.

You can use the tracking number on the carrier’s website. Tracking updates are provided by the carrier and may take some time to appear after shipment.

If the packaging appears damaged, wet, opened, crushed, torn, resealed or otherwise irregular, we strongly recommend accepting the delivery with a written inspection reservation, where the carrier allows this.

Useful examples include:

• “Packaging visibly damaged”;
• “Box crushed on one side”;
• “Packaging wet”;
• “Goods accepted subject to inspection”.

We also recommend taking photos of the external packaging before opening it.

If you notice visible damage during delivery, please make a written reservation with the carrier where possible and contact Customer Support as soon as possible.

Please include your order number, a description of the issue and, if available, photos of the packaging and product.

Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.

We will check the order, shipment and warehouse information and get back to you with the next steps.

Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.

We will check the order, shipment and warehouse information and get back to you with the next steps.

Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.

We will check the order, shipment and warehouse information and get back to you with the next steps.

通常，在收到ShopDecor倉庫中已有產品的訂單后24/48小時（工作）內發貨。 對於沒有庫存的產品，交貨日期是產品表中註明的日期。 如果您需要比指示的更嚴格或更快的交貨，請與我們聯繫，以便我們立即驗證為您的訂單分配優先順序的可行性。

如果您在快遞過程中發現包裝不完整、破損、受潮或以其他方式被塗改，請記得在快遞員的運單上寫下以下句子：“貨物檢驗儲備”，並詳細報告您發現的損壞情況。

立即聯繫我們，說明訂單參考和損壞產品的詳細資訊。

立即聯繫我們 ，提供訂單參考和與您訂購的產品不符的產品詳細資訊。 我們將立即採取行動解決問題。

對於與已交付但從未使用的訂單相關的任何退貨請求，聯繫我們

我們提醒您，您有 14 個工作日的時間以原包裝退回您的物品。 您可以決定是否申請退款，或者是否需要換貨或更換。 您將通過電子郵件收到必須列印的預付標籤，並且必須在包裝外部申請。 然後，在承運人的網站上，您可以獨立程式設計在您的位址取件的日期和時間。

如果退貨，將僅退還與購買的產品總額相對應的金額。 運出和退貨的運費將由您承擔。 退貨運費將與訂單最初支付的運費相同。 退款將以購買時使用的相同付款方式進行。 如果通過銀行轉帳付款，退款也將通過銀行轉帳進行，我們將要求您告知我們您的銀行詳細資訊：退款所需的IBAN，SWIFT和BIC。

After the returned product is received, our warehouse checks the product and informs the relevant office.

The internal review usually takes a few working days after the return is received. Payment processing and crediting times may vary depending on the payment method, payment provider and bank.

Yes, you may choose store credit or a credit balance instead of a refund.

Store credit is not mandatory and is used only when agreed with the customer.

Yes, depending on the product, availability and reason for the request.

If the replacement product has a different price, Customer Support will inform you of any balance due or refund difference.

ShopDecor accepts several payment methods through the website, including Credit Card, Apple Pay, Google Pay and PayPal.

Bank transfer may also be available. If you select bank transfer, payment instructions will be sent to the email address provided during checkout.

Yes, bank transfer is available as a payment method for some markets and some currencies. If available you can find it listed between payment methods.

After confirming the order, you will receive payment instructions by email. The order may be processed after payment has been received or confirmed.

Yes. If you need an invoice, please select the company/invoice option before completing payment and fill in the required fields.

For companies, the checkout may request company name, VAT number and other invoicing details required for the selected country.

Where available, EU companies with a valid VAT number may be able to purchase without VAT if the VAT number is successfully validated through the VIES system and the relevant conditions are met.

Please make sure your company details are entered correctly before completing payment.

Yes. ShopDecor can support professional customers, architects, interior designers, hotels, restaurants, offices, retail spaces and other business projects.

You can contact us to request product information, availability checks, quotations or support for larger orders.

Yes. If you are furnishing a home, office, hospitality space or commercial environment, you can contact Customer Support with your requirements.

We can help you check products, availability, timing and quotation options.

In selected cases, business customers may be given access to a reserved B2B area or dedicated offers.

Please contact Customer Support and provide your company details and project requirements.

No. You may be able to place an order without creating an account.

Creating an account can make it easier to check order information and manage your details.

You can subscribe to the ShopDecor newsletter by entering your email address in the newsletter form available on the website.

Newsletter subscribers may receive updates about new products, brand launches, promotions and design inspiration.

Yes. You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You can also manage your cookie preferences through the cookie preferences button available on the website.

Newsletter frequency may vary depending on product launches, promotions, new collections and seasonal campaigns.

We aim to send relevant updates about design products, brand news and selected offers.

You can contact ShopDecor Customer Support through the contact channels available on the website.

Depending on your country and language, communications may be handled through the appropriate support email address.
Please visit our dedicated page Contacts

It depends on the reason for contacting us.
If you need post-sale assitance please refer to our dedicated page Statutory right of Withdrawal & Complaints form and insert all required information. In other cases insert whatever you think can help us understand your needs. Please try to be the clearest possibile in questioning us.

Response times may vary depending on the request, language, period of the year and complexity of the case. You will usually receive a response from customer service within one business day.

You can find the main legal and customer information pages in the website footer, including:

• General Terms and Conditions of Sale;
• Shipping and Delivery Policy;
• Returns, Withdrawal, Complaints & Warranty Policy;
• Privacy Policy.

These pages contain more detailed information about orders, deliveries, product issues, returns, refunds, customer rights and personal data.